Appreciating Technical Communication Audiences[ edit ] Types of Audiences[ edit ] When preparing documents, it is important to remember potential audiences for your work. Awareness of the differences between Intended and Unintended audiences may impact how an author presents or includes information in a document, and may make a difference in the event of a legal issue concerning the document. You do not want to leave an important figure out if they need to be touched on.
For most technical writers, audience analysis is the first, and perhaps the foundation step, in developing documentation for an end-user while following a documentation development life cycle DDLC.
What is Audience Analysis? In few words, audience analysis is to know more about your end-users.
Audience Analysis is the task to identify your target audience to make sure that the information provided in the end-user documentation is suitable for satisfying their information requirements. Why should you conduct Audience Analysis? Your audience consists of different people.
Each person may have different needs and expectations. In order to satisfy the needs of majority of your audience, you must conduct an analysis to identify their varied requirement of information and develop your documentation for the common base.
Type of Audience The Old school of thought categorized end-users into two broad groups: Beginners know nothing about the product or the process you are going to write about and Experts know everything, inside-out, about the product.
Not all features are important for users. Demographics— What is their age, gender, and education background? Are they RF scientists or fresh college graduates? Interest— Why are they reading your document?
Do they want to learn everything about the product or are they interested in learning only about a small functionality of the product?
Environment— Where will this document be viewed? Is it on the workshop floor paper manual or is it in a lab with electronic display Online-help? Do they want context sensitive help or a video tutorial about a complex operation of the product? Do they need document in their local language Japanese, Chinese or German?
Customization— Does the font size, type needs adjustment because of the small electronic display of the product? Do customer want paper manual in addition to the digital copy? Expectations— What does the audience expect to learn from your document? Do they expect detailed information about the product or do they only want to get step-by-step instruction to perform a task?
I am interested to know more about the methods and tools you use to conduct audience analysis. Leave a comment and let me know.Technical Writing Types of audiences One of the first things to do when you analyze an audience is to identify its type (or types—it’s rarely just one type).
The audience of a technical report—or any piece of writing for that matter—is the intended or potential reader or readers.
For most technical writers, this is the most important consideration in planning, writing, and reviewing a document. You "adapt" your writing to meet the needs, interests, and background of the readers who will be reading your . When discussing Audience Analysis, David McMurray points out that, “for most technical writers, this is the most important consideration in planning, writing, and reviewing a document.
You “adapt” your writing to meet the needs, interests, and background of the readers who will be reading your writing.
When discussing Audience Analysis, David McMurray points out that, “for most technical writers, this is the most important consideration in planning, writing, and reviewing a document. You “adapt” your writing to meet the needs, interests, and background of the readers who will be reading your writing.
The main purpose of technical writing is to provide sometimes complex information. This is the type of writing that will: Assist a person with understanding more about a particular item, such as a computer or a new drug or a new piece of technology.
In addition to knowing who your audience is, you must understand the purpose of your writing. Writers always have a specific reason for writing, and purpose includes what the author intends to accomplish in the writing and how .